Organisations

Click any row to open its analytics

Organisation Total messages This month Last 6 months Avg retrieval match Flags

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Top categories this month
Knowledge gaps Possibly unanswered
Language distribution
User feedback
When people ask questions Hour of day
Conversations per day Last 30 days
Enquiries Contact requests
Veaivo Ask Analytics · This page reflects up to the minute information

Add new organisation

Step 1 of 6 — Basics

1. Basics
2. Prompt
3. Languages
4. Pages
5. Settings
6. Finish
The name shown in the chat widget.
Used to send the welcome email with the embed snippet.
Used to discover sitemap pages. Can be added later.
Used as both the organisation ID and database schema — lowercase letters, numbers and underscores only.
Sets the starter questions shown in the widget. Picking a type also loads a matching example prompt below, which you can edit.
Start from an example, then edit it for this organisation:
Replace anything in [square brackets] with this organisation's details before finishing. You can also edit this after setup.
Select all languages the widget should support. At least one required.
Discover sections from the organisation's sitemap, or add URLs manually. You can manage these in settings after setup.
Native is the default. Switch to Standard if the site needs JavaScript-rendered content or Native scraping has issues.
Safeguarding alerts Flag messages containing safeguarding concerns.
Enable 'thumbs' feedback Show thumbs up/down buttons after each reply.
Activate widget Make the chat widget live for visitors.

Organisation created successfully. Share the embed snippet with them to install the widget.

Indexing started: the knowledge base is being built in the background. This usually takes around 20 minutes. The widget won't respond to questions until it completes.

Organisation settings

Use a square image or icon for best results. Leave blank to use the default robot.

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Share this demo page as a sales link. Add a recipient name to get a tagged link, then see below when they open it.

Opens

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Upload documents to give the AI assistant extra knowledge. Supported: PDF, Word, Excel, CSV, TXT, Markdown.

Use a dark shade, appears in the chat header and tooltip border.

Use a light shade, appears on the launch button, avatar and chat accents.

These are the languages your AI assistant can detect and respond in. Contact Veaivo to add a language.

Preview AI Assistant

Sets the starter questions shown in the widget's opening screen.

If you add or remove a language in the system prompt, update the Supported languages checkboxes below so the dashboard reflects the change.

The language the widget loads in before the visitor types. Limited to the supported languages ticked above. Note: the welcome message is not auto-translated, so write it in this language too.

Safeguarding alerts
Enable 'thumbs' feedback
Activate widget

Re-index knowledge base

Choose which pages to scrape and re-index into the vector store. Use after adding new web content or switching the embedding model. Documents uploaded via the Knowledge Base tab are indexed automatically and do not need re-indexing.

Delete organisation

Permanently deletes the organisation, its schema, all indexed documents, and all conversation history. This cannot be undone.