Veaivo Ask

Organisations

Click any row to open its analytics

Organisation	Total messages	This month	Last 6 months	Avg retrieval match	Flags

Add new organisation

Step 1 of 6 — Basics

1. Basics

2. Prompt

3. Languages

4. Pages

5. Settings

6. Finish

Organisation name *

Bot name *

The name shown in the chat widget.

Contact email *

Used to send the welcome email with the embed snippet.

Website domain

Used to discover sitemap pages. Can be added later.

Organisation ID *

Used as both the organisation ID and database schema — lowercase letters, numbers and underscores only.

Organisation type

Sets the starter questions shown in the widget. Picking a type also loads a matching example prompt below, which you can edit.

System prompt *

Start from an example, then edit it for this organisation:

Replace anything in [square brackets] with this organisation's details before finishing. You can also edit this after setup.

Supported languages

Select all languages the widget should support. At least one required.

Pages to scrape

Discover sections from the organisation's sitemap, or add URLs manually. You can manage these in settings after setup.

Safeguarding alerts Flag messages containing safeguarding concerns.

Enable 'thumbs' feedback Show thumbs up/down buttons after each reply.

Activate widget Make the chat widget live for visitors.

Organisation created successfully. Share the embed snippet with them to install the widget.

Indexing started: the knowledge base is being built in the background. This usually takes around 20 minutes. The widget won't respond to questions until it completes.

Embed snippet

Organisation name

Bot name

Logo URL replaces the robot icon in the widget

Use a square image or icon for best results. Leave blank to use the default robot.

Welcome message

0/250

Share this demo page as a sales link. Add a recipient name to get a tagged link, then see below when they open it.

Recipient name optional; lets you tell opens apart

Link to send

Opens

Loading…

Upload documents to give the AI assistant extra knowledge. Supported: PDF, Word, Excel, CSV, TXT, Markdown.

Primary colour header banner

Use a dark shade, appears in the chat header and tooltip border.

Secondary colour launch button and accents

Use a light shade, appears on the launch button, avatar and chat accents.

Font

"Powered by" footer just the name; "Powered by" is added automatically. Replaces the default credit.

Leave both blank to fall back to your provider's branding. Small image only.

These are the languages your AI assistant can detect and respond in. Contact Veaivo to add a language.

Organisation ID / Schema

Contact email

Website domain

Embed snippet

Inline bar snippet embed a search bar directly inside a page section

Browser console demo paste into any browser console to test on a live site

Organisation type

Sets the starter questions shown in the widget's opening screen.

System prompt

If you add or remove a language in the system prompt, update the Supported languages checkboxes below so the dashboard reflects the change.

Supported languages

Default language

The language the widget loads in before the visitor types. Limited to the supported languages ticked above. Note: the welcome message is not auto-translated, so write it in this language too.

Safeguarding alerts

Enable 'thumbs' feedback

Activate widget

Re-index knowledge base

Choose which pages to scrape and re-index into the vector store. Use after adding new web content or switching the embedding model. Documents uploaded via the Knowledge Base tab are indexed automatically and do not need re-indexing.

Delete organisation

Permanently deletes the organisation, its schema, all indexed documents, and all conversation history. This cannot be undone.